Frequently Asked Questions

You may place your orders anytime online 24/7 on our website www.SaintsRouge.com

Yes, we ship worldwide!

You will receive an email once your order has been dispatched from our location which will contain your USPS trancking number. Please kepe in mind that it may take up to 48 business hours to provide tracking updates. If you see a "not found/error" message when attempting to track your package, please allow 48 business hours for an update to be shown. If you are not available to sign for your package when a delivery attempt is made, your package will be held at your local USPS oddice until you request a redelivery or pick it up yourself.

Because of our quest to provide you with the latest in fashion we do not stock large quantities of any item. For this reason, we may not have the merchandise you have ordered. You will receive an email advising you of any out of stock items, Don't be sad, we update our site daily with stuff you will love.

No. Unfortunately, we do not offer exchanges, If you wish to return an item we will issue you store credit that can be used towards the website at anytime. (Bosysuites excluded)

No, we do not offer refunds. You may send the item back for store credit. (Bodysuits excluded)

No, we do not offer return labels as returns are made at the customers own cost. We suggest using USPS as it is the most cost efficient shipping method.

No, we are very quick at processing orders to make sure that you receive yours as soon as possible. Once order has been placed, we are unable to cancel it.

Sometime our items sell out very quickly due to such a high demand and on occassional an item you have ordered can suddenly become unavailable. We promise that these cases are rare. If an item in your order sells out, we will contact you within 48 hours to confirm the cancelation of your order. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item.

In other cases if the biling information and shipping addresses cannot be verified through our merchant your order may be canceled. In this case, you will need to try replacing your order using an alternate payment method.

We're sorry to hear that. Please send us an email yo info@saintsrogue.com within 6 hours of receiving your package with your order number and picture proof of both the incorrect/faulty item as well as the packaging slip. Failure to report your package will result in out inability to replace the item.