RETURN POLICY

Return Policy

OUR RETURN POLICY

Return Policy: Please return item(s) within 14 days. We do not accept items that are worn, washed, altered, sale items, accessories, bodysuits & swimsuits. We do not do refunds or exchanges. We will gladly issue you store credit in the form of an e-gift card to the email address on file. Store Credit can be used immediately and never expires. When returning, we recommend using a trackable service such USPS flat-rate shipping. Please also remember that you are responsible for returning shipping charges.

On your packing slip included in your original order please enter the Reason Code for your return in the space provided next to the item.

Please note: all final sale items are non-refundable/returnable.

Reason Codes:

1= Did Not Fit

2=Did Not Like

3=Incorrect Item Sent

4=Item Damaged

5= Other

* PLEASE INCLUDE YOUR PACKING SLIP WITH REASON CODE IN RETURN PACKAGE*

PROCESSING

Original shipping charges are non-refundable.

Any purchase amounts that exceed the value of the online store credit will require an additional method of payment for the remaining balance due.

Online Store credit never expires.

Online Store credit is provided in U.S. Dollars.

For more information about Online Store Credit, please contact us

Gift cards, e-gift certificates, cosmetics, jewelry, and final sale merchandise may not be returned for a refund, credit, or exchange; unless received damaged, defective, or the wrong item(s) shipped.

For any additional inquiries regarding returns please email our Customer Service team at info@saintsrogue.com

Shipping Policy:

METHODS

DOMESTIC

Processing: 1-5 Business Days

Estimated Arrival: 2-5 Business Days via UPS Ground

INTERNATIONAL

Processing: 1-5 Business Days

Estimated Arrival: 5-10 Business Days via DHL Express

POLICY REMINDERS

Our processing time typically excludes weekends (SATURDAY + SUNDAY) including major holidays.

Shipping costs are non-refundable for all orders including return fees for returns/exchanges. Return to sender packages reshipment costs must be paid by the customer.

Saints Rogue is not liable for faulty nor incorrect shipping addresses or unavailable deliveries. Please ensure all details are correct before placing an order.

DELIVERY FAQ

Answers to most common questions about shipping and delivery.

GENERAL

UPDATE SHIPPING ADDRESS

We are unable to modify shipping addresses due to quick processing times.

However, you can still reach out to support to request changes to your shipping address and a member may assist if your order has not been fulfilled yet.

RE-ROUTE A PACKAGE

For domestic shipments, you can always reroute or reschedule packages online when you create a UPS.com and/or USPS.com profile.

For international shipments, you can request changes to delivery by reaching out to DHL support or mananging your delivery via On Demand Delivery Management.

DELIVERY DATE ESTIMATES

We give an estimated delivery turnaround as 3-5 business days for domestic shipments and 5-10 business days for international shipments.

However, you should always refer to the carrier's tracking status page once you receive your shipping confirmation email providing your tracking number.

CARRIER DELAYS

If your package is delayed, please reach out to the carrier to investigate.

Please note, Saints Rogue is unable to provide further delivery updates once your package has been shipped.

Saints Rogue is also not to be held liable/responsible for carrier issues as transit delays and mis-deliveries are out of our control.

NO RECENT ACTIVITY

If your package shows no further movement after 5 days from the last transit update, please reach out to the carrier to inspect the cause.

MANAGING YOUR DELIVERY

To manage your delivery with UPS, visit or sign up for a UPS My Choice® account.

To manage your DHL delivery, visit your tracking status page to review options or reach out to support.

UPS HOLD FOR PICKUP

Want to pick up your package at a UPS or USPS store location? You can always request a hold for pickup from your tracking status page.

DUTIES & TAXES

Duties and taxes are collected at checkout— however, there may be additional fees owed to the carrier at time of delivery.

RETURN TO SENDER ACTIONS TO TAKE

If your package is set to return to sender, please follow the following steps:

1. Contact the carrier immediately to amend the shipment being sent back

2. If there's no luck, send us an email informing us of this situation and be sure to include your new shipping address. Please be sure to double check all of the new address details.

Email: info@saintsrogue.com

3. Cover the additional shipping cost for reshipment by invoice sent via email.

RESHIPMENT COSTS

All reshipments for return to sender packages must be covered by the customer.

Shipping fees are non-refundable.

LOST/STOLEN PACKAGE DELIVERED, BUT NOT RECEIVED

If you believe your package was mis-delivered or stolen, please check with neighbors and/or surrounding areas.

After 4 days, you must file a claim with the carrier for reimbursement.

Please note, all UPS packages are insured according to the order total.

DHL packages are insured with coverage of up to 100 USD per parcel.

FILING A CLAIM

USPS Claims: Click here