SHIPPING POLICY

SHIPPING POLICY

How much is shipping?

-DOMESTIC- $10

INTERNATIONAL- Depending on your region, rates vary.

 

My package was lost/stolen— can you reship my order?

- Saints Rogue is not liable for missing packages marked delivered. If you believe your order was mis-delivered, we recommend filing a claim with the carrier directly.

Please note: We have a 'no reshipment' policy. We're not currently set up for reshipment orders and require that a new order is placed with the returned funds once the claim is paid.

 

Why is my order delayed in transit?

- If you received a shipping confirmation email, then your order has been dispatched and is currently with the carrier.

Carrier delays may occur due to global supply chain delays, customs, public holidays, limited cargo capacity and increased global package volume.

For more questions about delays, please contact the carrier's support team directly.

 

I need to update my shipping address— how do I do so?

- If you made a mistake with your shipping address, please email us immediately with the correct details.

Please note, shipping address modifications are not always guaranteed in time before fulfillment as we receive many inquiries and may not be able to make updates.

If we are unable to make changes, please reach out to the carrier immediately to request a change of delivery.